Android: Capture App Log File

In order to troubleshoot EveryonePrint Android App, it is sometimes necessary to provide Customer Support with log file to help track-down what does occur within the application.

How to retrieve the log file:

On Android device:

  1. Perform the action that fails with EveryonePrint Mobile App
  2. Connect your Android device via USB
  3. Verify in the status bar that "USB for File Transfers (MTP)" is enabled

On your PC:

  1. Open your file manager and navigate to the Android device
  2. Browse to "<Android-device>\Internal storage\logback" directory
  3. Copy "EveryonePrint.log" to the Support Case

Back to Creating debug log files for support.