Mobile App: Error GetServerConfiguration

How to Fix 'Error GetServerConfiguration' in EveryonePrint Mobile App on Android and iOS

Note: the following applies both for the Android and iOS apps.


On the EveryonePrint app, you get presented with an error message like the one in the screenshot below, which reads "Error on http get method: https://localhost:9443/api/?method=GetServerConfiguration".


This can be caused by two main reasons:

  1. There is a configuration problem on the Mobile Gateway. Please check the configuration for wrong or missing parameters.
  2. There is a connectivity problem, maybe at the DNS level (which may be affecting the firewall). Please check your network connectivity, including all stages up to the mobile gateway.