Mobile Gateway: Capture Logs for Support

Capture logs and config from EveryonePrint Mobile Gateway.

  1. If the problem relates to printing from a mobile device:
    1. Re-do the print job that fails.
    2. Let the system logging information until the suspected problem occurs.
  2. Zip all files from directory: <EOP Mobile Gateway install dir>\logs.
  3. Copy config file : <EOP Mobile Gateway install dir>\defaults.xml.
  4. Attach the ZIP file and config file to the support case.
  5. Note date/time of the incident and any other valuable information (user, IP address of mobile device).

Back to Creating debug log files for support

See also: 

iOS : capture App log file

Android: Capture App Log File