Mobile Gateway
      Back to home
      1. Knowledge Base
      2. EOP MobilePrint (Legacy)
      3. Mobile Gateway

      Mobile Gateway: Capture Logs for Support

      Capture logs and config from EveryonePrint Mobile Gateway.

      1. If the problem relates to printing from a mobile device:
        1. Re-do the print job that fails.
        2. Let the system logging information until the suspected problem occurs.
      2. Zip all files from directory: <EOP Mobile Gateway install dir>\logs.
      3. Copy config file : <EOP Mobile Gateway install dir>\defaults.xml.
      4. Attach the ZIP file and config file to the support case.
      5. Note date/time of the incident and any other valuable information (user, IP address of mobile device).

      Back to Creating debug log files for support

      See also: 

      iOS : capture App log file

      Android: Capture App Log File